Feedback & Complaints
Feedback & Complaints
We welcome feedback from our participants and community and those with whom we work, and we would love to hear from you. This might be a testimonial from a participant, family member or support service, positive feedback about our services or the way we have worked with you or your children, a suggestion about something we could do better or something we don't yet do but should consider, or a complaint about something we have done, or not done, that you believe we should have.
PRIVACY STATEMENT The YMCA acknowledges and respects the privacy of individuals. The information that is being collected on this document is for the purposes of processing your membership or enrolment and financial institution payments if applicable. The YMCA, its authorised staff and contracted service providers such as financial institutions and Government agencies covered by law, may be recipients of this information. By joining or enrolling in a program at the local Centre you have also become a member of the YMCA. You will receive communications from the YMCA from time to time to update you on items relating to your membership. The YMCA uses a range of mediums to communicate with its members including, but not exclusive to, direct mail, email, SMS and telephone. If sent by mail, communications are taken to be received on the day that they would be received in the ordinary course of post. If you do not wish to have your information contained in this document used or disclosed for this purpose the YMCA will be unable to process your membership or enrolment. You have the right to access and alter personal information protecting yourself in accordance with the Commonwealth Privacy Act (Amended 2001). The Privacy Policy is available on the YMCA Whittlesea website.
Our Locations
To find contact details for a specific centre or program across early learning, recreation, schools and disability supports, view our locations page.